1. When facing issues always notify the particular trader thereon. If the trader cares for its reputation, the problem will most likely be solved without involvement of other institutions in resolution of the dispute.
  2. In case after sending a written complaint the trader fail solving the problem or does not reply to the sent complaint, seek for help at ECC Latvia. ECC Latvia may provide assistance in solving a complaint only in case the trader that trades on the particular website is registered in any of the Member States of the European Union, Norway or Island.

    A complaint to ECC Latvia can be submitted by filling in a cross-border complaint form:
    http://ecclatvia.lv/images/stories/dokumenti/ares_prod_complaint_1.3.8.pdf
  3. Where the particular trader is not registered any of the Member States of the European Union, Norway or Island as one of the solutions is submission of a complaint into the portal of cross-border consumer dispute resolution econsumer.gov (http://www.econsumer.gov) (only in case where the respective country is a participant of the portal).

    econsumer.gov is a network of resolution of online disputes that have been developed on an international level. The portal was developed in 2001 in order to reduce the international fraudulence and enhance the consumers’ trust in the online purchasing. Initially the portal was made by 13 countries but currently 24 countries have participated in it including Latvia. Two components are at the foundation of the project – an international website and access of the particular institution to the website. The publicly accessible website allows a consumer to enter his/her cross-border complaint that through the data base of the consumers’ complaints of the US Federal Trade Commission is sent to the authority of that country that participates in the project.
  4. Whereas if the negotiations with the trader via out-of-court dispute resolution process does not lead to agreement of voluntary execution of the consumer’s claim, the consumer may bring an action before court in accordance with the European procedure of claim for small amounts. More detailed information regarding the European procedure of claims for small amount is available in this section: http://ecclatvia.lv/en/facts-advices/european-small-claims-procedure