In case after receiving a commodity a defect to the purchased commodity becomes apparent that has not been caused because of the consumer’s fault (a non-conforming to the contract commodity has been purchased), the consumer’s rights are determined in accordance with the Directive 1999/44/EC of the European Parliament and of the Council from May 25, 1999. The consumer’s rights are the same regardless the fact the commodity was purchased online or on the spot in a trade site.

According to the directive the trader is responsible for non-conformity of a commodity that becomes apparent within at least two years from the date of delivery of the commodity.

More information regarding the consumer’s rights when purchasing a non-conforming to the contract commodity is available in this section:

http://ecclatvia.lv/en/facts-advices/buying-goods-and-services\