In cases where the consumer receives goods from the trader that they never ordered, there is no contractual obligation between the parties, and therefore, the consumer is not required to pay for such goods. The consumer is relieved from any obligation to compensate for the delivery of unordered goods. Similarly, if the consumer does not respond to the delivery of such unordered goods, it does not imply consent.

According to European Union regulations, the trader is not allowed to demand immediate or deferred payment for products delivered by the trader that the consumer did not order.

What to do if the consumer receives unordered goods:

Although the consumer is not responsible for the received goods, they must handle the goods carefully and should not begin using them, as in some member states, using the goods could imply consent to the contract.

• Inform the trader about the received goods.
• If the trader wants the received goods to be returned, they must ensure the return of the goods without causing additional costs to the consumer.
• If the consumer returns the goods to the trader, it is always recommended to keep the postal receipt.