“TT Baltics Ltd.” (hereinafter – TT Baltics) is nearing the conclusion of refunding Lithuanian customers for trips that never happened. All Lithuanian tourists who applied to TT Baltics and had their claims accepted (all supporting documentation for the transaction was provided, and the bank verified the claim’s legitimacy) have received their refunds.

While TT Baltics is currently compiling an additional list of claims filed late by Lithuanian travellers, The Consumer Rights Protection Centre (PTAC) invites Lithuanian travellers to notify PTAC by February 23, 2024, if the requested refund to TT Baltics for a trip that did not take place has not yet occurred. We kindly ask that you send an email with the data to pasts@ptac.gov.lv. Please be aware that applications submitted after this date may not get payments.

The tour operator TT Baltics, also known as the representative of the TUI concern in the Baltics, has already been subject to international penalties, as previously disclosed. Consequently, the firm has cancelled all its scheduled trips. TT Baltics had reported to the PTAC that by December 31, 2023, a total of EUR 2,009,098.55 had been reimbursed in the Baltic States (EUR 675,835.90 was reimbursed to travellers from Lithuania; EUR 617,676.06 was reimbursed to tourists from Estonia; and EUR 715,586.59 was reimbursed to travellers from Latvia).

Though slow at first, the payment process has advanced progressively. Due to the volume of submissions that TT Baltics had to handle, the banks had to perform extra checks on a sizable number of claims to make sure that the money did not go to the sanctioned individual and that travelers received transparent reimbursements.

Due to the unique circumstances surrounding the imposition of sanctions on the recipient of TT Baltics, no procedure of this magnitude has ever been carried out. Throughout the process, the parties involved have run into several roadblocks, which, with their combined efforts, have been surmounted to the point where payments can now be made.