Before purchasing your chosen product online, it is recommended to ensure that the transaction is safe and always be aware of your rights on how to act if the seller does not respect consumer rights.

Unlike a purchase agreement made in a “traditional” manner, an agreement made online differs in that the contract is concluded in an electronic environment. Given the specific nature of this type of transaction, European Union regulations provide special protection specifically for the consumer to safeguard the “weaker” party in the contract.

Before deciding to make a purchase from a particular online store, carefully review the information provided on the website. It is important that the information is easily accessible, and you should be clear about the identity of the seller and who to contact in case of any issues.

Key Information that the Seller Must Provide on the Website:

• The seller’s identity, such as their trade name;
• The physical address where the seller is registered, along with the seller’s phone number, fax number, and email address, if available, so that the consumer can quickly contact the seller and effectively communicate with them;
• The main characteristics of the goods or services;
• The total price of the goods or services, including all taxes;
• Terms of payment, delivery, performance, the time by which the seller undertakes to deliver the goods or provide the service, and the procedure for handling complaints.

Information about the Right of Withdrawal:

• If the right of withdrawal applies – the conditions, term, and procedure for exercising this right.
• The withdrawal form.
• Information that in the case of withdrawal, the consumer is responsible for the costs associated with returning the goods. Additionally, information on the costs for returning goods that cannot be sent back by mail, for example, bulky items like furniture, refrigerators, washing machines, etc.
• If the right of withdrawal does not apply – information about its non-existence.

Other Information that Must Be Provided on the Website:

• A reminder about the legal guarantee of conformity for the goods – according to EU law, the seller is responsible for any non-conformity of the goods that becomes apparent within at least two years from the delivery of the goods.
• If applicable, information on whether and under what conditions after-sales support, warranty repairs, and commercial guarantees are available to consumers.
• If applicable, information on the contract duration or termination conditions if the contract is concluded for an indefinite period or is automatically extended.
• Information about the minimum duration of the consumer’s obligation – the minimum period during which the consumer must make payments according to the terms and conditions offered by the seller.
• Information about the existence of a code of conduct.
• Information about possibilities for out-of-court dispute resolution.
  
  
  Notification requirements for digital content products (data created and delivered in digital format, such as computer programs, games, music, videos, or texts):
  
• The functionality of the digital content;
• Compatibility with hardware and software.